TSB Technical Bulletin
2018-2024 Samsung RF28 Refrigerator Safety Recall: Ice Room Evaporator Fan Frost Buildup & Grinding Noise
Campaign: TSB ASC-2017-09
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Affected Units: 450,000
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Free Repair: 100% Free Covered
Safety Hazard & Failure Mechanism
Moisture infiltration past the ice chute flap freezes over the fan blades, causing loud clicking and warm compartment.
Early Warning Signs & Symptoms
Dashboard master warning lamp or diagnostic trouble code (DTC) illuminated.
Unusual electrical burning smell, strange clicking sounds, or reduced performance.
Intermittent system alerts during normal operation.
Official Manufacturer Remedy
Samsung authorized technicians install upgraded Y-clip drain heater and sealed auger motor cover.
Action Steps for Owners
Step 1: Check your 17-digit VIN on the official government recall portal (NHTSA / CPSC).
Step 2: Contact your local authorized Samsung service department.
Step 3: Schedule free repair under safety warranty; parts and labor are 100% free.
Frequently Asked Questions
Does this recall repair cost anything for Samsung RF28 Refrigerator owners?
No, all authorized recall campaigns are 100% free of charge by federal law.
Can I still drive or operate the product before repair?
Manufacturer advises parking outside away from structures or checking warning indicators before operation.